Available dates
- 08/12/2026 | 9:00 AM - 12:00 PM EST
Overview
Seminar Overview (live online)
Who should attend:
- Records Managers
- Personnel who process records requests
- Command staff
- PIOs
This course provides practical guidance for managing high-volume requests for sensitive records during and after an incident. Participants will learn when to consider the pre-emptive release of records, how to navigate high-volume public records requests, coordinate with command staff and investigators, and legal and policy considerations when releasing information under time-sensitive and high-profile circumstances.
The course also covers best practices for communication, documentation, and maintaining transparency while protecting the integrity of ongoing investigations. By the end of the course, attendees will be better prepared to respond efficiently and confidently to public and media requests during critical events.
Topics:
- Pre-emptive release of records: exempt vs. confidential information
- Key players and their roles
- Timeframe of records release vs. the critical incident
- Policy considerations
Upon registering, you’ll receive a link to join the webinar with instructions. Check your junk mail folder in case you don’t see it.
course material
Included materials
Materials will be provided for download during the webinar including:
Course slides
Articles of interest
Course certificate
Course slides
Articles of interest
Course certificatepricing
Checks, credit cards, POs accepted. Payment information is provided during the registration process.
DISCOUNTED PRICING
One person: $199
2nd person 25% off: $149.25
3rd person 35% off: $129.35
4th person (or more) 50% off: $99.50
Each person registered will receive a certificate.
Please note, the price for training is per-person. While it’s possible for multiple people to view the training online, the format of the training doesn’t change the value of the knowledge learned by each attendee. Just as if the seminar was in-person, we ask that you register each person who plans on participating and receiving the information that will be provided. Each will receive a certificate. Thank you.
Managing Records Requests After Critical Incidents
When critical incidents, natural disasters, or other high-profile incidents occur, agencies are often unprepared for the vast amount of requests for records from the public and the media. Such occurrences challenge existing protocols and may require temporary measures designed to control the flow and release of information according to the law. This course prepares public safety professionals to effectively manage high-volume incident-related records requests, taking into account legal considerations, coordination with agency leadership, and balancing transparency with the protection of sensitive information.
DISCOUNTED PRICING
2nd person 25% off $149.25
3rd person 35% off $129.35
4th person (or more) 50% off $99.50
We recommend these companion courses:
-
Managing FIRE/EMS Records On-Demand
An introductory course to learn about the requirements and best practices of managing fire/EMS records to ensure compliance and less risk stemming from improper management of agency information. 2-hours. You will be able to start/stop the video as needed.
$159.00
-
Records Management in Your State: Legal Requirements and Best Practices for Law Enforcement (State-Specific)
Learn how to properly organize, secure, and maintain police records while ensuring compliance with legal and regulatory requirements. State-Specific 4-hours. (Formerly Managing Police Records).
$199.00
-
Redacting and Releasing Law Enforcement Reports (State-Specific)
This seminar will provide agency personnel with hands-on experience identifying and redacting law enforcement reports, including discretionary release of investigative information. State-Specific 2-hours.
$159.00
-
Government Leadership Course Bundle
Take your leadership skills to the next level by purchasing our complete Leadership Trilogy series. Instead of paying $299 per course, you can get access to all three for only $649.
$649.00
-
Government Executive Leadership
This course is designed to strengthen the strategic leadership skills of executive leaders and managers focusing on developing individual and organizational competencies for effective communication, negotiation, and influencing team dynamics. 1-day.
$299.00
-
Government Middle Management Leadership
This course equips aspiring and current middle managers with the skills needed to effectively bridge executive goals and daily operations, focusing on leadership strategies, performance monitoring, and interpersonal dynamics. 1-day.
$299.00
-
Government Front Line Leadership
Building a successful records unit begins with leadership. This course focuses on the mindset and skills required to successfully lead and work as part of a records team. 1-day.
$299.00
-
Government Conducting a Records Inventory and Purge
Overwhelmed by your records? Learn how to conduct a records inventory and purge, and develop a standardized annual destruction process. 4-hours CONTINUING EDUCATION CREDITS: WAPRO, IIMC, NAGARA, ARMA
$199.00
-
Intro to Government Records Management
Are you new to the world of records, getting organized, or looking to start a new records program? This is a great course to get started and learn the foundational requirements and principles of records management in state and local government. This course simplifies the vast amount of information in this field. CONTINUING EDUCATION CREDITS: IIMC, NAGARA
$299.00
-
BWC Video Release and Redaction (State-Specific)
Learn the laws related specifically to body-worn camera (BWC) video requests, fees, and request requirements. State-Specific 3-hours. Note, we recommend taking our Public/Open Records for Law Enforcement class if you are not familiar with general public records laws/exemptions.
$189.00
