Available dates
- 04/08/2026 | 8:00 AM - 3:00 PM EST
- 06/16/2026 | 8:00 AM - 3:00 PM PST
- 07/14/2026 | 8:00 AM - 3:00 PM EST
- 09/08/2026 | 8:00 AM - 3:00 PM PST
Overview
SEMINAR OVERVIEW (live online)
Who Should Attend:
- This training is designed for individuals currently in, or aspiring to transition from, front-line supervision to managerial roles overseeing supervisors within a civilian division. Participants who possess prior experience or have successfully completed our First-Level Leadership class will find this program especially beneficial. However, completion of that class is not a prerequisite for deriving value from this course.
Middle managers play a critical role in bridging executive objectives and organizational operations, ensuring the efficient execution of daily activities. This position requires ongoing performance monitoring, effective recruitment and retention strategies, and the timely reporting of both challenges and achievements to executive .
Additionally, middle managers must assess existing systems and practices to enhance operational efficiency. It is essential for middle managers to develop the competencies necessary to lead and manage effectively, especially in response to community needs and organizational changes.
This class will address the evolving responsibilities of middle management and provide strategies for adaptation focusing particularly on useful interpersonal dynamics that can be successful in a paramilitary setting.
Topics Include:
- Enhancing Leadership Abilities
- Fundamentals of Project Management
- Strategic Planning (6-12 months ahead)
- Leading Effectively from the Middle
- Adaptive Leadership Practices
- Advocating for Resources
- Communicating Non-Commissioned Realities to Executive Leadership
Upon registering, you’ll receive a link to join the webinar with instructions. Check your junk mail folder in case you don’t see it.
course material
Included materials
Materials will be provided for download during the webinar including:
Course slides
Articles of interest
Course certificate
Course slides
Articles of interest
Course certificateOptional Materials For Purchase and Download When You Register
Case management course on-demand for your agency $49
Receive an on-demand version of our Case Management course to provide case management training to anyone in your department. This is a self-paced course to learn about managing case status and disposition correctly, ensuring the proper change of RMS status options, and the procedures needed to correctly update cases. Learn how status and disposition fields in RMS function, when supplements must be written, and who should be authorized to change case status.
Records Employee Performance Improvement Plans on-demand $49
Improving employee performance and resolving “issues” comes down to having quantifiable accountability measures. Learn how to develop and implement an employee performance improvement plan (PIP) in this interactive, self-paced course. The course includes downloadable sample PIP’s and forms for tracking performance. Learn about the “Meeting” and importance of notifying employees of deficient performance, developing performance standards, tracking key performance indicators (KPI), how to initiate a PIP, documenting performance and conversation points, and what to say and how to say it.
Customizable Departmental NIBRS Report Writing Manual $195
Get officers, supervisors, and records personnel on the same page with writing reports according to NIBRS standards. A comprehensive manual which can be customized to your existing policies and procedures. Preview here.
- NIBRS data elements and definitions
- Report writing standards
- Scenarios for officers
- Supervisor responsibilities
- Report review & correction policy
- Situations requiring a report
- By the end of shift policy
- How many reports do I write? (Time and Place Rule, Acting in Concert, Hotel Rule)
- How crimes are counted
- Clearing cases by exception
- Unfounding cases
- Error-tracking and performance metrics
Records Unit and Records Management Policies $9.99
Drafting policy isn’t easy, but ours makes it a whole lot better. Written for today’s modern operations, these 2 policies establish S.O.P. for records management and for records unit operations. Insert your state’s statutory references and agency protocols. Preview them here.
pricing
DISCOUNTED PRICING
One person: $299
2nd person 25% off: $224.25
3rd person 35% off: $194.35
4th person (or more) 50% off: $149.50 each
Each person registered will receive a certificate.
Please note, the price for training is per-person. While it’s possible for multiple people to view the training online, the format of the training doesn’t change the value of the knowledge learned by each attendee. Just as if the seminar was in-person, we ask that you register each person who plans on participating and receiving the information that will be provided. Each will receive a certificate. Thank you.
Middle Management Leadership
This course equips aspiring and current middle managers in civilian divisions with the skills needed to effectively bridge executive goals and daily operations, focusing on leadership strategies, performance monitoring, and interpersonal dynamics within a paramilitary setting. 1-day. Approved for 1.75 CMC/MMC from IIMC.
DISCOUNTED PRICING
2nd person 25% off $224.25
3rd person 35% off $194.35
4th person (or more) 50% off $149.50
We recommend these companion courses:
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Managing FIRE/EMS Records On-Demand
An introductory course to learn about the requirements and best practices of managing fire/EMS records to ensure compliance and less risk stemming from improper management of agency information. 2-hours. You will be able to start/stop the video as needed.
$159.00
-
Records Management in Your State: Legal Requirements and Best Practices for Law Enforcement (State-Specific)
Learn how to properly organize, secure, and maintain police records while ensuring compliance with legal and regulatory requirements. State-Specific 4-hours. (Formerly Managing Police Records).
$199.00
-
Redacting and Releasing Law Enforcement Reports (State-Specific)
This seminar will provide agency personnel with hands-on experience identifying and redacting law enforcement reports, including discretionary release of investigative information. State-Specific 2-hours.
$159.00
-
Public/Open Records for Law Enforcement (State-Specific)
Start here if you would like to learn more about your state’s statutes, attorney general opinions and court decisions related to releasing law enforcement information found in incident and offense reports, investigative records, and law enforcement recordings such as dash camera and BWC videos. State-Specific 4-hours. See our BWC Video Release and Redaction course for hands on application of redactions training, and detailed review of legislative requirements for video records. (Note: This course content was formerly included in Releasing/Redacting Records).
Approved for 4 hours of Legal Studies for MO POST (Control #30457).
$199.00
-
Government Leadership Course Bundle
Take your leadership skills to the next level by purchasing our complete Leadership Trilogy series. Instead of paying $299 per course, you can get access to all three for only $649.
$649.00
-
Government Executive Leadership
This course is designed to strengthen the strategic leadership skills of executive leaders and managers focusing on developing individual and organizational competencies for effective communication, negotiation, and influencing team dynamics. 1-day.
$299.00
-
Government Middle Management Leadership
This course equips aspiring and current middle managers with the skills needed to effectively bridge executive goals and daily operations, focusing on leadership strategies, performance monitoring, and interpersonal dynamics. 1-day.
$299.00
-
Government Front Line Leadership
Building a successful records unit begins with leadership. This course focuses on the mindset and skills required to successfully lead and work as part of a records team. 1-day.
$299.00
-
Government Conducting a Records Inventory and Purge
Overwhelmed by your records? Learn how to conduct a records inventory and purge, and develop a standardized annual destruction process. 4-hours CONTINUING EDUCATION CREDITS: WAPRO, IIMC, NAGARA, ARMA
$199.00
-
Intro to Government Records Management
Are you new to the world of records, getting organized, or looking to start a new records program? This is a great course to get started and learn the foundational requirements and principles of records management in state and local government. This course simplifies the vast amount of information in this field. CONTINUING EDUCATION CREDITS: IIMC, NAGARA
$299.00
