Seminar Overview

Who should attend: 

• Records managers/supervisors
• Records personnel responsible for training new employees
• Command staff responsible for records management oversight

Overview

Effective records management begins with properly trained personnel, yet many law enforcement agencies lack a formal, standardized approach to training new records employees. Inconsistent training can lead to costly mistakes, compliance violations, operational inefficiencies, and increased organizational liability.

This course examines the importance of establishing a structured records training program modeled after the principles of a Field Training Officer (FTO) program. Participants will learn how to assess their agency’s training needs, establish program goals, develop measurable learning objectives, and create a systematic approach to training that promotes accountability, consistency, and professional development.

The course addresses adult learning principles, personality and communication styles, employee engagement, and strategies for delivering constructive feedback. Through practical examples and interactive exercises, attendees will learn how to adapt their instructional approaches to individual trainees, navigate difficult conversations, address performance deficiencies, and foster a positive learning environment that encourages growth while maintaining high standards.

Topics:

• Importance and value of a structured records training program

• Organizational culture, leadership, and the role of a trainer

• Adult learning principles and instructional techniques

• Employee engagement, motivation, and knowledge retention

• Providing constructive feedback and managing difficult conversations

• Assessing agency training needs and identifying performance gaps

• Developing SMART training goals and learning objectives

• Designing a structured, FTO-modeled records training program

• Developing training materials, manuals, and documentation

• Selecting, preparing, and evaluating records trainers

• Evaluating trainee knowledge, skills, and job performance

• Implementing, monitoring, and improving the training program