Helpful Articles
The Rising Demand for Video Records: How GovQuest and CaseGuard Support Law Enforcement Agencies
July 30th, 2025 Download Article (PDF) Law enforcement agencies are encountering a sharp increase in public records requests, particularly those involving video footage such as body-worn cameras, dash-cams, and surveillance recordings. This trend reflects a broader...
NCIC Validations Done Right
Article PDF What are NCIC validations? The FBI has operated the National Crime Information Center (NCIC) since 1967 to provide a timely and accurate database of criminal justice information to authorized personnel. Individual law enforcement agencies enter information...
PRI Unveils GovQuest 2.0: Revolutionizing Public Records Management for Government Agencies Nationwide
By Steve Englund - VP of Sales and Marketing April 30, 2025 Download Article (PDF) CORAL GABLES, FL – PRI, the most trusted name in government records management services, has launched GovQuest 2.0, the ultimate solution to automate and streamline public records...
Private equity impact on public safety technology
Article PDF CAD and RMS. The two most important mission-critical systems at the heart of every public safety agency. These systems, their reliability, and the support they are given by the vendor is paramount to any other system. There should be no doubt about the...
CAD RMS Satisfaction Survey Report 2025
Survey Purpose and Background Over the last several years, there has been a seemingly stark increase in the number of agencies which have expressed significant dissatisfaction with their CAD/RMS technology, and the performance of their vendor. There also appears to be...
The Use of Auto-deletion Chat Apps in Government Is a Problem
Article PDF Lately, multiple law enforcement agencies have made the news for their use of encrypted phone messaging apps such as Signal, which uses the open source Signal Protocol to encrypt messages end-to-end. In fact, Signal boasts of this on their website:...
How We Help Airport Public Safety Agencies Modernize Records and Communications Operations
Article PDF Uniqueness of Airport Public Safety Agencies Airport public safety operations require modern and efficient records management and communications systems and procedures, including interoperability, data mobility, and digitally-driven workflows and...
Public Records for Elected Officials: How We Protect You from Mistakes
Article PDF By Kirsty Jones, Consultant Regardless of whether you're elected as POTUS or a local city council member, public records are a part of the job. While politicians can't agree on a lot of things, most agree on the importance of public...
How Public Safety Agencies Can Streamline the RFP Process
Article PDF October 2024 By Randy Hargus, Consultant Drafting a Request for Proposals (RFP) document for a CAD and/or RMS system is no easy task. Such an effort should be framed through the lens of the much larger project involved, including how the RFP will...
Cybersecurity Hygiene: A Crucial Imperative for Government
Article PDF September 2024 By Randy Hargus, Consultant The reliance on digital infrastructure has brought about significant benefits for government, including enhanced efficiency and improved service delivery. However, it has also introduced new risks,...
The Future of Police Records Management Systems (RMS)
Article PDF August 2024 By Randy Hargus, Consultant The landscape of police records management is undergoing a significant transformation driven by technological advancements. Law enforcement agencies are poised to enhance their operational efficiency and data...
Honoring Independence: The Significance of The 4th of July
July 2024 Over 200 years ago this month, a resolution was passed by the Second Continental Congress approving independence from Great Britain rule, forming our 13 original colonies as a new country, the United States of America. Drafted by the Committee of...