Criminal Justice Information Compliance and Innovation

August 2019

The Concord, CA Police Department engaged PRI to conduct a business process and performance analysis, as well as a staffing analysis of the department’s records management bureau. Recent job classification changes and operational adjustments called for an independent assessment to identify opportunities for efficiency gains to confirm if staffing is sufficient. PRI will conduct a comprehensive inventory and assessment of all work tasks, workflows, protocols, policy and approaches to managing agency information and the records bureau itself. The data gathered during the assessment including time and task quantity measurements will be used to make both performance and staffing recommendations.