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Joe Trovato waited four months to receive his police report from Portland police. The process was almost more painful, he says, than the injuries he suffered after he was hit by a car while crossing the street in front of his apartment building in Northwest Portland February 2016.

“[The car] swiped me from the back, knocked me into the air,” Trovato recalled. “I was very lucky.

 Trovato was taken to the hospital, spent a day there, then was released.

When it came time to pay the bills, Trovato’s insurance company called. They asked him for the police report, but they gave him a warning first.

“The insurance company had prior dealings with Portland,” Trovato said. “They said it was going to take a while for them to get the police report.”

Trovato says he didn’t think much of it, until he started making calls, and then more calls, and then more calls.

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